31 Jul Driving Excellence in Philadelphia Vending
At Philadelphia-based vending company One Source Refreshment, delivery drivers are recognized for the key role they play in ensuring superior customer service. With vending deliveries to client break rooms weekly or even daily, they are often the face that customers see most. That is why One Source invests significant time and resources into making sure their drivers are the best in the industry.
Stephanie Kirkpatrick leads the Driver Training Program at One Source Refreshment. She has over 25 years of experience in the vending industry and was a delivery driver at the start of her own career. One Source’s training program is comprehensive and, before new drivers complete it, Stephanie makes sure they are highly qualified in all areas of the business. “Our new hires spend months learning our systems, our service standards, and training in the field before they get their own route,” Stephanie says. “Each of our drivers understands that their job is about much more than moving product from point A to point B.”
Making sure new drivers understand and maximize the technology available to them is a big part of the training process. It is a priority for One Source drivers to be skilled in using Cantaloupe Systems Seed Mobile Delivery technology, which provides cloud-based services to manage their daily activities. Products are pre-packed and loaded through this system, which gives drivers more time to focus on deliveries. Each driver is also able to conveniently access their daily route and machine information through their smartphone. The technology allows drivers to provide reliable and efficient service. They are able to maximize the number of customers they see each day and keep Philadelphia break rooms stocked with the finest snacks, beverages, and fresh foods.
With the large variety of vending, office coffee, and micro-market equipment One Source provides, it is also important for their drivers to be well-trained in cleaning and maintaining equipment on-site. “Our drivers take a great deal of pride in their work. It is simply a part of the culture we have developed,” Stephanie explains. “It has become a standard practice among our drivers to take photos after each inventory. Every driver likes to share how clean and well-stocked they keep their machines.”
Sean Boyd is one of the company’s Route Managers and he spends significant time hosting “ride alongs” with new drivers. He makes sure that trainees understand the personal side of the business; learning each client’s workplace culture and how to best satisfy their needs. One Source Refreshment’s drivers are careful to minimize disruptions and proactively handle issues. They maintain great communication with their clients and always greet them with a smile.
“Our drivers are company employees and truly invested in the success of our business. It shows in the way they take ownership of their routes and establish trust with our clients,” says Stephanie. It is also one of the many reasons why One Source Refreshment has become a leader in the vending service industry and one of the largest independent vending companies in the Philadelphia area.
One Source Refreshment is proud to offer complete vending, office coffee, water filtration, and micro-market services to clients in the greater Philadelphia area, Lehigh Valley, New Jersey, and Delaware. Call them at 800-549-3190 to schedule a free break room consultation and product tasting.